JustAnswer Customer Care (2024)

We’re sorry the answer you received wasn’t satisfactory. We’ll do everything we can to get you the answer you need.

You can request a new Expert at no additional cost. You can find the link to request a new Expert at the bottom of your question, and another Expert will respond shortly.

A charge appeared on your statement because you had an online chat with an Expert associated with one of JustAnswer’s subsidiary brands and you signed up for a monthly membership. We then sent you an email confirming your JustAnswer membership.

We have many brands in the JustAnswer family—you can see JustAnswer’s family of brands here and the billing descriptors they use on billing statements. If you don’t see the brand you signed up with, don’t worry, we’re here to help. Please contact us to reach us by phone or email.

For a low fee each month, you can ask questions to doctors, lawyers, mechanics, and other verified Experts anytime you want, saving you valuable time and money.

• Get answers from Experts 24/7, day or night
• Peace of mind from thousands of real doctors, lawyers, mechanics, vets, and other Experts in more than 700 specialties
• Exclusive members-only app for iPhone iOS and Android
• 2 free phone calls with Experts (only for iOS and Android app users)

Well, we’d hate to see you go, but you can cancel your JustAnswer membership easily by logging in to your account. Click on My Account in the top right corner, click on Membership, and select Cancel and Confirm. If you need help with this, please contact us by phone or email.

Remember, you can always get a second opinion or a new answer from a different Expert.

You can always reset your password. Follow this link and click on the Forgot your password link to have it emailed to you.

In place of your username, you may use your email address on file with JustAnswer when logging in. If you still experience trouble logging in, contact Customer Care by phone or email as listed on this page.

Typically, you should receive your new password within minutes. If you requested a new password and haven't received one yet, we recommend checking your email spam folder. Sometimes these emails get stuck in spam, and customers are not aware.

If you have a Google Mail (Gmail) account, we recommend checking your Primary and Promotions folders for the email, too. It is also recommended that you only request one new password. If you still cannot locate your new password, please contact Customer Care.

There are several reasons why you might be asked to pay for your question after you enroll in a membership. Some of these reasons include but are not limited to:

• You are not logged into your account. Please log in and try posting your questions again.
• The Expert offered you an Additional Service, like a phone call, secure remote assistance, or document preparation.
• Your payment failed. Update your payment information here.
• You are not enrolled in a membership. Please check your account information to make sure you are enrolled, or contact Customer Care for further assistance.